When facing unexpected challenges, knowing there is someone to guide you through the storm can make all the difference. Such support alleviates immediate concerns and can pave the way for positive, lasting change.
Ashley Clark*, an Air Force veteran who served as an Airman First Class from 1996 to 1998, found herself in a difficult situation when her Social Security Disability Insurance (SSDI) unexpectedly decreased. Unsure of what had caused the reduction, Ashley reached out to Panhandle Warrior Partnership (PWP) for help.
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PWP Case Coordinator Melissa Rust immediately stepped in, offering both practical advice and a calming presence during a moment of distress. Melissa advised Ashley to contact the Social Security Administration to determine the cause of the decrease. Though upset, Ashley followed the advice and soon learned that the change was due to her Medicare no longer being covered by SSDI, which meant she would need to pay for this service out of pocket.
Grateful for Melissa’s guidance and support, Ashley expressed her thanks and sought further assistance on end-of-life decisions and Medicare options. Melissa responded by providing Ashley with detailed information on VA options and connected her with a local Medicare Specialist who could offer personalized advice. PWP will continue to keep a line of contact with Ashley and provide her with guidance and resources as obstacles in her life arise.
*Names have been changed to protect the identity of the veteran
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